Frequently Asked Questions

Ans: We are delighted by your interest in our products and services! Please send us an email with any inquiry. In the email, please include your name, institution/company, address and phone number. You may also use our contact form located here 

Ans: We are deeply sorry for the delay in reply. This is due to the high volume of requests we receive on a daily basis. However, it should not take more than 48 hours before you hear from us. You hasten the process by contacting our customer care lines +234(0)7038646302 or +234(0)8135078126. You should also check your spam/junk mail folder.

Ans: Our business hours are Monday to Saturday between 9am and 5pm. Emails sent around these hours are usually going to be responded to within 48 hours at the latest. Calls placed outside of these hours may be returned on the next business day.

Ans: Our technical support team has experience in all areas of medical research and diagnostics especially in Life Science, Chemical Synthesis, Analytical Chromatography and many others. With the millions of online technical documents offered through our partner websites, we hope that you will find all your answers with the click of a mouse. If that’s not the case, our scientists are always here to assist. Give us a call or send us an email to support@templatebioscience.com. Be specific with your concerns so we could get back to you more promptly.

Ans: Our bank details can be found on the payment page. You can make a cash deposit, check deposit, ATM or internet transfer to the listed account from anywhere in the world.